VRM Call Center Team Leader – Jumia (Full Time)
Jumia -
Cairo, EgyptPosted 5 years ago275People have clicked1 open position
Job Details
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Job Description
- Track team performance (Reach rate, occupancy rate, Success rate )
- Set Team priorities to achieve department KPIs
- Train the team for better quality performance 'Soft skills".
- Weekly Reporting on teami performance (Call center+ business KPIs
- Make sure that the tea have the right tool to accelerate the performance (Sales force)
- Owner for all related Projects.
Job Requirements
Required Skills & Qualifications
- Call Center background
- Managed a team of minimum 5 in a Call Center
- Good with number and reporting
- Call center soft skills and Audit Skills
- Drive team performance to reach KPIS and Targets
We offer:
- A unique experience in an international, entrepreneurial, yet structured environment
- An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
- The opportunity to be part of a team full of talented people with the best backgrounds