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Delivery Agents Trainer - Jumia (Full Time) - Egypt

Jumia
Cairo, Egypt
Posted 4 years ago
119People have clicked1 open position
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Job Details

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Job Description

Main Responsibilities

  • Conduct qualitative and quantitative research on the training needs of driver team
  • Create content materials for driver training
  • Design and conduct over the trainings in full batches
  • Conduct role plays and focus group discussions in small batches everyday
  • Prepare and evaluate the progress of drivers at an individual level
  • Design and deliver a delightful delivery experience for customers of Jumia Mall
  • Control and monitor driver customer communication in line with customer journey to ensure good customer experience.
  • Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
  • Conduct regular and consistent feedback activities/ mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
  • Ensure that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness. Maintenance expenses should be managed to limit cost when possible.
  • Organizing regular events for Delivery Agents.
  • Design and implement the program to be more cost-efficient and individually rewarding for best Delivery Agents
  • Coach, lead and develop drivers to support the delivery team and improve daily productivity on gate to gate basis
  • Enhance road safety and risk mitigation aspects of the Delivery Agents daily work life
  • Give business inputs to enhance the Delivery Application Product
  • Design and roll out various community initiatives for Delivery Agents

Job Requirements

Required Skills & Qualifications:

  • 2+ years working experience.
  • Excellent writing and editing skills in English and Arabic
  • Positive attitude, detail and customer oriented with good multitasking and organizational skills
  • Excellent Communication Skills

We offer:

  • A unique experience in an international, entrepreneurial, yet structured enviroment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation ofleaders for our future internet ventures
  • The opportunity to be part of a team full of talented people with the best backgrounds

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