Delivery Agents Trainer - Jumia (Full Time) - Egypt
Jumia -
Cairo, EgyptPosted 5 years ago119People have clicked1 open position
Job Details
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Job Description
Main Responsibilities
- Conduct qualitative and quantitative research on the training needs of driver team
- Create content materials for driver training
- Design and conduct over the trainings in full batches
- Conduct role plays and focus group discussions in small batches everyday
- Prepare and evaluate the progress of drivers at an individual level
- Design and deliver a delightful delivery experience for customers of Jumia Mall
- Control and monitor driver customer communication in line with customer journey to ensure good customer experience.
- Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
- Conduct regular and consistent feedback activities/ mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
- Ensure that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness. Maintenance expenses should be managed to limit cost when possible.
- Organizing regular events for Delivery Agents.
- Design and implement the program to be more cost-efficient and individually rewarding for best Delivery Agents
- Coach, lead and develop drivers to support the delivery team and improve daily productivity on gate to gate basis
- Enhance road safety and risk mitigation aspects of the Delivery Agents daily work life
- Give business inputs to enhance the Delivery Application Product
- Design and roll out various community initiatives for Delivery Agents
Job Requirements
Required Skills & Qualifications:
- 2+ years working experience.
- Excellent writing and editing skills in English and Arabic
- Positive attitude, detail and customer oriented with good multitasking and organizational skills
- Excellent Communication Skills
We offer:
- A unique experience in an international, entrepreneurial, yet structured enviroment
- An unparalleled personal and professional improvement as our longer-term objective is to train the next generation ofleaders for our future internet ventures
- The opportunity to be part of a team full of talented people with the best backgrounds