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Job Description
- Be part of a team and develop your skills and specialized expertise as you solve complex technical issues in Microsoft Dynamics 365 Business Central.
- Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft
- Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes
- Be a Microsoft ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others
- Manage relationships with your customers and provide technical documentation for the troubleshooting steps
- Report software bugs and be an advocate for product improvement using customer suggestions
- Use tools for debugging and root cause analysis
- Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
- Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
- Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
- Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
- Present technical content to various audiences including customers, partners, and internal stakeholders
Job Requirements
- A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications
- Good knowledge of Microsoft SQL – administration, troubleshooting, performance tuning, tracing and analysis. Azure SQL Knowledge is a plus.
- English Language: fluent in reading, writing and speaking
- Excellent Communication Skills - verbal, listening, and written (including technical writing)
- Strong customer service, accurate and logical problem-solving skills
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
Preferred:
- Good Knowledge of SaaS (Software as a Service) and management service models, as well as stand alone models.
- Knowledge of Windows Server operating systems with focus on Windows User-Mode Debugging
- Understanding of SysInternals tools – Process Monitor, Process Explorer
- Understanding of IIS, troubleshooting website issues/HTTP responses
- Network debugging skills (Fiddler, Network Monitor / Wireshark / Message Analyzer)
- Programming skills are useful like (one or more) ASP.Net, JavaScript, Docker, Visual Studio, Visual Studio Code and C# - basic knowledge (ability to read code and write simple programs)