Sales Executive (Pharmaceutical segment )

Handle all GCS team’s cases, follow up and close all requests On Time

• Respond promptly to customer inquiries, solve their problems and escalate when necessary
• Following up on the customer cases and constantly updating them
• Ensure following up with operations for any special customer needs or to resolve any problematic issues.
• Ensure building a strong relationship with the customer
• Following up on solving problematic issues for blocked accounts
• Ensure privacy and confidentiality of customer data in line with the company data security policies
• Reporting any information that might impact company image, brand or functioning

• Manage and meet customers’ expectations and needs
• Respond to customer enquiries and provide full information, accurate updates and recommendations on time
• Close pending cases in a timely manner
• Handle SRNs and follow up on shipment collections.
• Support in solving bad address cases when and where needed
• Assist the CMT Sales members by providing offers and rates to customers when needed
• Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly
• Promote usage of e-tools and encourage customers to use them
• Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
• Ensure the integrity and accuracy of data updated in the CRM system
• Adhere to company HSSE, compliance and sustainability corporate policies and standards