Corporate Banking Manager - International Subsidiary Banking (Kuwaiti Nationals Only

ISB Corporate Banking Manager – Kuwaiti Nationals Only

About HSBC

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

International Subsidiary Banking manages corporate relationships with subsidiaries of international corporate customers providing commercial banking products in conjunction with product specialists (e.g. Global Liquidity and Cash Management GLCM, Global Banking and Markets GBM, Global Trading Trade & Receivables Finance GTRF). The role holder is expected to acquire, retain, and expand relationships with ISB clients and occasionally local corporate clients in Kuwait by identifying and meeting their needs in line with local regulations and the bank’s policies, procedures and risk/return appetite. The role holder is expected to collaborate with CMB colleagues, line managers, product partners, operations, risk and other colleagues to achieve the desired results for clients and the bank.

Duties & Responsibilities

• Building existing and winning new long-term relationships with the customers we want to bank, coherent with CMB’s strategy.
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.
• Keep abreast of external factors influencing international Business e.g. economic, cultural, geographical, procedural and regulatory requirements.
• Ensure timely and accurate maintenance of customer information and due diligence in line with the bank’s global standards and regulatory requirements.
• Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control ensuring adherence to all relevant Risk policies, Audit and Compliance standards.
• Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
• Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF, GLCM and GBM.
• Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Be an ambassador for HSBC and develop the bank’s profile in the local community, with a particular focus on international business.
• Embody the HSBC Group's values and global standards in every aspect of how you operate as a CMB banking professional.
• Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.
• Respond within agreed timelines to issues raised by audit and external regulators.
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Maintain awareness of operational and fraud risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.