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Job Description
- Develop and maintain the operations model based on business needs.
- Provide suitable solutions for any application issue as per agreed on SLA and task criticality.
- Participate with the Head of IT in establishing the IT strategic plan as well as the annual budget in line with company strategies.
- Develop the IT operational plans according to a specialized area.
- Establish the IT Budget in line with the AOP
- Conduct deals with suppliers to achieve the company requirements of (H/W) components (PCs, laptops, Servers, Printers, Etc.….) and ensure an uninterrupted business operation.
- Develop & maintain the IT-related policies & procedures in line with Group IT Policies & Procedures.
- Ensure EUC components 99.6% availability.
- Provide proper dispatching and service catalog processes to ensure proper business operations and minimal interruptions
Job Requirements
- Bachelor's degree in Computer Science or Computer Engineering.
- 5 -7 years of experience
- Cloud architecture is a must
- MBA is a plus
- ITIL V3 is a must
- Cairo Residents are preferred.
