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Social Media Moderator / Community Manager

GetSircles Digital Agency
New Cairo, Cairo
Posted 5 years ago
273Applicants for2 open positions
  • 31Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Implement the online community moderation strategy, coordinating with client and account management teams and providing superior quality of customer service and support to our clients with the help of various communication tools.
  • Review and moderate interaction on clients’ and users profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the client servicing team when required.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Manage crisis as per the client crisis management guidelines, and escalate when necessary.
  • Moderate multiple clients’ communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Monitor effective benchmarks for measuring moderation quality analyze, review, and report on effectiveness of moderation policy.
  • Regularly feedback insights gained from community moderation into the content and client servicing teams.
  • Monitor all industry and company information and news to anticipate potential issues.

Job Requirements

Requirements:

  • Strong organizational and multitasking skills, and a proactive approach.
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.).
  • Knowledge of the Company’s industry and targeted demographic’s culture, as well as Internet culture.
  • Ability to effectively communicate information and report statistics.
  • Team player, detail focused and reliable.
  • Good technical understanding and can pick up new tools quickly.
  • Have a good knowledge of principles of customer service.
  • Availability to work days, evening, nights, as well as weekends upon shifts requirements.

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