Job Details
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Job Description
- Open and maintain customer accounts by recording account information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail
Job Requirements
- Requirements: Very good English
- Communication skills
- Fast typing
- Experience: 1 year
- Males only
Keep in mind that it's a night shift.
