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Job Description
- Build, develop and maintain a team of highly skilled and highly motivated sales.
- Mobilize, coordinate and monitor daily work.
- Ensure high quality of sales, low arrears, effective recovery work.
- Ensure teamwork, regular meetings with specialists, specialist evaluation, motivation and development.
- Contribute to the development of Fawry Finance through ideas, opinions, comments, working groups, training, etc.
- Be a role model for teams in terms of attitude, professionalism, reputation and integrity.
Key responsibilities and tasks
- Builds and maintains the Loan Officers team.
- Participates in hiring new loan officer.
- Understands and communicates immediate company strategic goals
- Identifies acquisition targets and monthly expenses.
- Achieves team sales targets (customer meetings)
- Achieves the goal of the team portfolio and ensure the quality of the team portfolio.
- Monitor work efficiency at the team and individual loan officer level.
- Identifies gaps in the MF strategy implementation process and ensures timely solutions.
- Conducts formal performance evaluations of loan officers.
- Train and motivates loan officer.
- Encourages teamwork in a customer-focused environment.
Job Requirements
- Former successful microfinance loan officers (1-2 years’ experience).
- Able to train, develop and manage a team of at least 10 LO in “branchless” setting to the required sales and risk awareness skills.
- Systematic approach to organizing and mobilizing sales by the LO team.
- High level of “risk awareness”, able to identify and eliminate high-risk clients.
- Highly disciplined and organized in terms of own time management, organizing meetings with the team, feedbacks, follow ups.
- Capacity to develop business strategy for the team, set targets, monitor implementation, identify gaps and implement solutions.
- Close follow-up of portfolio development and quality. Capacity to ensure intensive workout of problematic portfolios.
- Ensure high quality customer service with fast lending turnaround time.
- Capacity to identify LO weaknesses, and devise corrective action, as well as dismiss and replace LOs, who do not show learning abilities.
- Capacity to learn and constantly improve oneself.
- Desire to work in a team with HO supervisors, management, other LO supervisors.
- Result driven and result-oriented.
