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Job Description
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
- Train, manage, and regularly evaluate staff performance
- Manage all store operations and delegate responsibilities
- Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
- Set and monitor store’s budget, making every effort to maximize efficiency and profits
- Manage appropriate levels of stock and purchases while staying on budget
- Address customer complaints/feedback in a professional manner
- Plan and execute specials and promos, including year-end clearance sales
- Maintain current knowledge of market/trends
- Analyze and predict sales, and sale trends to make informed decisions
- Uphold compliance with all legal, health, and safety guidelines
- Conduct discipline, coaching, and, when necessary, termination of employees
- Protect against loss by monitoring security, training staff and maintaining security cameras
- Managing and motivating a team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about stock control
- Analyzing sales figures and forecasting future sales
- Analyzing and interpreting trends to facilitate planning
- Using information technology to record sales figures, analyses data and forward plan
- Ensuring standards for quality, customer service and health and safety are met
- Resolving health and safety, legal and security issues
- Organizing special promotions, displays and events
- Attending and chairing meetings
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
- Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
- Promoting the organization locally by liaising with local newspapers and the community in general
- Opening new sites; implementing and communicating operational strategies and solutions in line with the business plan and managing performance targets.
Job Requirements
- 8-10 Years of Experience.
- Very Good Leadership Skills.
- Excellent Communication and decision-making Skills.
- Excellent Decision-making Skills.
