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Job Description
- Attracts potential customers by answering product and service questions; suggesting
- Information about other products and Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
- Expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer
- Information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Received customers PO (from customers or sales team) and be handled.
Job Requirements
- Analytical skills and attention to detail
- Creativity and an ability to produce innovative and original ideas
- Team working skills
- Written and verbal communication skills
- Time and project management skills, including the ability to work on multiple projects at the same time
- Bachelor’s degree
- Excellent in English
- Has/Have the ability to work with rotational shifts
