Job Details
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Job Description
- Develop ERC’s corporate information and communication technology strategy and systems to in accordance with ERC strategic objectives.
- Communicate ICT strategy for ICT development with Executive team and ICT Team.
- Define and develop the long and short-term information and communication plans in line with overall ICT strategy.
- Oversee the implementation of the annual ICT plans and ensure effective and efficient implementation.
- Develop applications for ERC stakeholders to enhance work process.
- Ensure ICT infrastructure and systems optimization to meet the needs of business users while providing capability for future growth.
- Manage maintenance operations and ensure that maintenance and updates are done in a timely manner ensuring that ICT operations are functional and working based on best practices.
- Manage the development of security policies and systems for ICT activities ensuring proper implementation.
- Manage the regular review and audit of all types of ICT Security systems, processes and maintenance of such systems and the security of information.
- Ensure proper implementation of the ERP system and oversee the training of front and back end users.
- Ensure continuous update and improvement of the ERP system and proper utilization of the data.
- Manage the development of disaster recovery policies, procedures and systems for ERC’s activities and ensure proper implementation by ICT team members.
- Manage the regular review and audit of all disaster recovery processes and maintenance of such systems
- Review the ICT teams regular testing of the disaster recovery processes
- Manage the process of corporate ICT support and help-desk activities and manage the establishment of suitable SLAs and measurable KPIs.
- Review the SLAs with the ICT team and continually try to improve these by reducing the SLA times while improving the KPI results.
Job Requirements
Minimum Qualifications:
- Bachelor’s degree in Information Technology
- Master’s Degree in MIS (Management Information Systems) or MBA with technology as a core component (desirable)
Minimum Experience:
- Minimum 15 years of ICT management experience
Job-Specific Skills:
- A proven track record of driving and defining corporate ICT strategy
- Exceptional communication skills are essential in order to explain complex IT concepts to non-technical colleagues
- Experience of managing multiple IT disciplines i.e. software development, technical support, systems architecture etc.
- A broad understanding of computer systems, applications, operating systems, and large networks.
