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CRM Specialist (Customer Support)

Al-Mansour
Nasr City, Cairo
Posted 5 years ago
207Applicants for2 open positions
  • 70Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours
  • Arranging visits to customers to the Branch to solve the complaints
  • Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition
  • Providing the customers with accurate information related to the company’s products and services.
  • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
  • coordinate between The Customers and Service Manger and General Motors
  • Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level .
  • Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch
  • Contact the Customer to inform them about recall and arrange appointment to visit the nearest branch
  • Prepare Daily reports show the No of Vehicles and follow up the rest of vehicle
  • Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
  • Weekly reports show the process of CRM

Job Requirements

  • BS'c degree.
  • 1-3 years of experience in a relevant customer support field.
  • Automotive Background is preferable.
  • Nasr city/Masr El gedida Residency is preferable.
  • Very good English language proficiency

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