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Job Description
- Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours
- Arranging visits to customers to the Branch to solve the complaints
- Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition
- Providing the customers with accurate information related to the company’s products and services.
- Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
- coordinate between The Customers and Service Manger and General Motors
- Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level .
- Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch
- Contact the Customer to inform them about recall and arrange appointment to visit the nearest branch
- Prepare Daily reports show the No of Vehicles and follow up the rest of vehicle
- Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
- Weekly reports show the process of CRM
Job Requirements
- BS'c degree.
- 1-3 years of experience in a relevant customer support field.
- Automotive Background is preferable.
- Nasr city/Masr El gedida Residency is preferable.
- Very good English language proficiency