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Job Description
- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Successful candidate should be able to handle all customers inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Demonstrates a positive, enthusiastic, friendly attitude.
Job Requirements
- Detailed Person
- Good data entry skills
- Good MS. Office and computer skills
- Superior conflict resolution and customer service skills
- Exceptional multi-tasking abilities
- Extensive knowledge of spreadsheet programs, data tracking software, and Microsoft Office products
- Listening and comprehension skills
- Able to remain patient and calm in frustrating situations
- Able to work well and remain focused under pressure
- Organized and detail-oriented
- Creative problem-solving and critical thinking skills
- Friendly and engaging personality
- Upbeat and positive regardless of the type of conversation
- Record-keeping and documentation skills
- Excellent written and oral communication as well as conversational skills
