Technical Support Engineer

OTO Courses - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Responsible as technical support for our online education system.
  • Help our clients on solving any system problems they find.
  • Train and coach our teachers on how to use the system.
  • No programming at all only technical support.
  • Responsible as technical support for our online education system.
  • Solving technical issues that might arise from the system.
  • Responsible for maintenance and upkeep of all electronic devices (Laptops/ Mobiles/ printers/ routers/ cables/ etc...)
  • Active Helpdesk for the Office.
  • Upgrading and maintaining the infrastructure of the office
  • Testing the system continuously to achieve the optimal need for it
  • Reporting Bugs and opening Tech cases for escalation.
  • Hand over Live shift to the next Tech agent
  • Great with using google sheets and forms
Job Requirements
  • At least 1 year experience in same position with similar service industry background.
  • Good to very good English language.
  • Patience
  • Attentiveness
  • Clear communication skills
  • Knowledge of the product
  • A Calming presence
  • Ability to use positive language
  • Goal-oriented focus
  • Ability to handle surprises
  • Closing ability when needed
  • Willingness to learn
About this Company

Established in late 2015, OTO Courses is an Egyptian online digital learning platform that provides a wide range of specialized and general “One to One” courses.
- More than 32,000 hours taught online - More than 4,000 Students
- More than 50 instructors
-... (More)

Industry: E-Learning
See all Careers and Jobs at OTO Courses
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