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Incident Management Engineer

Orange Business
Nasr City, Cairo
Posted 5 years ago
90Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsibilities

  • To provide a professional first technical point of contact for the customer.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other networks/product utility programs.
  • Provide updates as needed to the customer in order to meet performance objectives.
  • To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
  • To perform technical escalations in line with company procedure.
  • To monitor systems, customer network security and products, and deal with alerts and events as appropriate.
  • To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
  • Document all troubleshooting and case management actions via the electronic case management system.
  • To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Job Requirements

Skill Profile:

  • English Fluent.
  • Bachelor Degree in Communication Engineering.
  • Able to work under stress.
  • Customer Oriented.
  • Good Communication Skills.
  • Able to work on shift Basis.

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