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Job Description
- The role of the HR advisor is responsible to provide a single-point-of-contact support for
- handling all HR transactions, queries and requests through case mgt. tool, helpline calls ,chat & call back requests.
- This role is also responsible to liaise with employees, managers & local HR team globally to help resolve queries
- Single point of contact to receive HR queries through phone, case management , chat & request call back.
- Provides solutions to employees & managers globally as per company HR policies & procedure directly coaches callers in the use of self-services, if required, for finding the answer on line
- deliver transactional support on complex matters like recruitment process, reward & recognition , performance, HR Admin & termination process.
- adhere to service level agreements & KPI’s define for HR shared services.
- adhere to HR processes and manages the integrity and security employment data.
- maintain FAQ & HR documentation up to date (FAQ,DWI, & HR Portal)
- Deliver high level of quality & accuracy for the transactions processed.
- Provide HR reports & dashboards to local HR team as per defined process
- Identify and report process issues and propose solutions for streamlining, improving global standard processes.
- Raise Purchase Requisition on behalf of the local HR teams for the countries in scope of HRSSC
Job Requirements
- Educational Qualifications
- Bachelor level degree
- At least 4 to 5 year of experience.
- Desired technical skills/knowledge
- Strong Microsoft excel, powerpoint and access skills
- HR tools knowledge PIMS, AMS, Performance, CRM etc.
- Excellent communication skills with command over written and spoken English
- French & Arabic language preferred.
- Customer centric approach
- Self-motivated, great follow through, requires little oversight