Job Details
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Job Description
Key Responsibilities:
- Greet and meet visitors with courtesy, directing them to the relevant person
- Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on
- Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc.
- Normal inquiries are handled by the job holder herself/himself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.
- Call the customers for reminding & confirming the timing of the booking. Look up the web site for all the booked cars for any pending recalls and adding it to VRF.
- Calling the customer who missed the booking and reconfirming another date. Carrying out booking on abs module.
- Generating report on booked and walk-in customers.
- Calling customers based on reports from parts on VOR parts availability and booking appropriately.
- Overview of reception area. (Coffee machine, lights cleanliness etc.).
- Maintaining records of courtesy car movements.
Job Requirements
QUALIFICATIONS, EXPERIENCE, & SKILLS:
- Minimum Qualifications and Knowledge: SSC or equivalent.
- Minimum Experience: 2-3 years relevant experience in a reputed organization.
- Must know to speak Arabic & English
