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Job Description
- Assist and document staff attendance, work schedules, payroll, and staff training duties.
- Ensure that staff members follow server standards and restaurant protocols.
- Ensure Health Code and Sanitation Practices and all staff members follow health code and sanitation practices.
- Check food and beverage orders to verify they are prepared and served within company standards.
- Interact with Customers, check that they are enjoying their experience and also manage customer complaints and rectify customer problems.
- Assist in the day-to-day logistics of food service and to increase productivity and reduce costs.
- Consult all outlet managers on operating requirements and quality standards
- To be proactive during service peak times maintaining a highly visible profile in outlets
- Assist the Director of F&B on reports, forecasts, budget, marketing plan, festivals and special promotions
- Interview candidates for F&B service vacancies.
Job Requirements
- Excellent English and preferably good French language.
- Excellent communication skills & interpersonal skills
- Strategic decisions effectively in the interest of the Hotel industry.
- Good listening skills, with a patience to come up with solutions to the problems faced by the staff.
- Excellent organizational & planning skills
- Ability to work under pressure at all times
- Rain and coach the workforce & lead by example
- Health and safety policies & procedures.
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