Job Details
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Job Description
Responsibilities and Duties:
- Attracts potential customers by answering product and service questions; suggesting
- information about other products and Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
- expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer
- information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Take the extra mile to engage customers.
- Received customers PO (from customers or sales team) and be handled.
- Follow with the sales team their target (By pushing them to achieve the target).
- Follow -up on the weekly sales approved forecast & Visits and Business Pipeline.
- Follow- up with Logistic & warehouse Depts. with approved Performa to start loading.
- Prepare the Sales order as a Performa invoice & send it to Finance & Planning To confirm availability of Stocks & finance situation respectively.
Job Requirements
Required Knowledge and skills:
- Detailed Person
- Good data entry skills
- Good MS. Office and computer skills
- Superior conflict resolution and customer service skills
- Exceptional multi-tasking abilities
- Extensive knowledge of spreadsheet programs, data tracking software, and Microsoft Office products
- Listening and comprehension skills
- Able to remain patient and calm in frustrating situations
- Able to work well and remain focused under pressure
- Organized and detail-oriented
- Creative problem-solving and critical thinking skills
- Friendly and engaging personality
- Upbeat and positive regardless of the type of conversation
- Record-keeping and documentation skills
- Excellent written and oral communication as well as conversational skills