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Customer Service Specialist

Xtreme Blue
Cairo, Egypt
Posted 5 years ago
95Applicants for1 open position
  • 7Viewed
  • 6In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Responsibilities and Duties:

  • Attracts potential customers by answering product and service questions; suggesting
  • information about other products and Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer
  • information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Answer questions about warranties or terms of sale
  • Take the extra mile to engage customers.
  • Received customers PO (from customers or sales team) and be handled.
  • Follow with the sales team their target (By pushing them to achieve the target).
  • Follow -up on the weekly sales approved forecast & Visits and Business Pipeline.
  • Follow- up with Logistic & warehouse Depts. with approved Performa to start loading.
  • Prepare the Sales order as a Performa invoice & send it to Finance & Planning To confirm availability of Stocks & finance situation respectively.

Job Requirements

Required Knowledge and skills:

  • Detailed Person
  • Good data entry skills
  • Good MS. Office and computer skills
  • Superior conflict resolution and customer service skills
  • Exceptional multi-tasking abilities
  • Extensive knowledge of spreadsheet programs, data tracking software, and Microsoft Office products
  • Listening and comprehension skills
  • Able to remain patient and calm in frustrating situations
  • Able to work well and remain focused under pressure
  • Organized and detail-oriented
  • Creative problem-solving and critical thinking skills
  • Friendly and engaging personality
  • Upbeat and positive regardless of the type of conversation
  • Record-keeping and documentation skills
  • Excellent written and oral communication as well as conversational skills

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