Hotel Manager

Four Seasons Hotel Cairo at The First Residence is looking for Hotel Manager who share a passion for excellence and who infuse enthusiasm into everything they do. Our Hotel Manager has the opportunity to shape our guest experience by providing exceptional knowledge and service in support of our world-renowned hotel. This position reports to General Manager. Work authorization for the location will be obtained by the hotel.

Basic Purpose

• Provide leadership and management for all operational hotel personnel
• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
• Be accountable for all personnel actions, assets, and personal property and the end results of their use.
• Represent the hotel to civic, business, industry and local government.

Responsibilities

• Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
• Be accountable for all personnel actions, assets, and personal property and the end results of their use.
• Represent the hotel to civic, business, industry and local government.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs. Oversee preventive maintenance programs such as “Perfect Room” initiative.
• Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office