Facilities Supervisor | Al Futtaim Engineering | Dubai, U.A.E.

AMC Management

• Execution of FM Contracts efficiently with in the budget and ensure profitability of the same.
• Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team.
• Track contract progress and ensure agreed SLA’s and KPI’s are met.
• Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned.
• Responsible for takeover and handover of the FM Contracts.
• Preparing and submission of monthly, annual reports for the contracts assigned.
• Submission of invoices on time and obtain client acknowledgement.
• Conducting site surveys and preparing Assets condition reports.
• Conducting frequent site inspections and proposing standard modifications to the clients.
• Preparing the estimations based on site surveys for MEP renovations / refurbishment works.

Corrective/Reactive, Planned Preventive Maintenance

• Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting.
• Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services.
• Prepare contract specific PPM procedures, PPM schedule, and resource planning.
• Prepare method statements, risk assessment, PPM Task sheet.
• Tally and Close all planned PPM work orders on monthly basis.
• Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
• Handle escalations, emergencies and resolve all customer complaints, prepare technical reports.
• Ensure all CRM work orders are tracked, updated and closed on daily basis.
• Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team.
• Calibration of all tools and tackles, safety devices.
• Schedule, coordinate and oversee the maintenance contracts of sub contractors.

Repair, Refurbishment Works

• Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets.
• Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
• Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals.
• Execution of casual jobs efficiently with in the budget and ensure profitability of the same.
• Submission of customer invoices on time.
• Liaise with client on any payment issues and resolve the same.

Customer Service

• Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team.

QHSE

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others.
• Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times.
• Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles.
• Ensure timely close out of HSE Action taken Reports, NCR’s.

Employee Engagement

• Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees.
• Conduct performance development review, identify employee requirements like training, etc.
• Achieve employee engagement by identifying the needs of employees and organization and implement the action plans.
• Liaise with internal departments, shared services and maintain good working relations.
• Team building : Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity.

The Facilities Supervisor will report to the Facilities Manager, however, channels exists for direct communication with the Sr. Facilities Manager and other member from the senior leadership team at weekly meetings or as and when required.