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Test Center Administrator

Amideast
Cairo, Egypt
Posted 5 years ago
107Applicants for10 open positions
  • 85Viewed
  • 3In Consideration
  • 7Not Selected
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Job Details

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Job Description

The Test Center Administrator (TCA) will mainly proctor test candidates. Proctor duties include but are not limited to:

  • Take required security precautions when the candidate arrives for testing by checking two forms of identification, taking an image capture and collecting vouchers, when applicable.
  • Check in candidates, escort them into the testing area, and instruct examinees on use of the computer.
  • Monitor candidates while they are taking their tests.
  • Sign candidates out of the testing room when testing is complete, or for breaks.
  • File irregularity reports for unusual situations.
  • Provide security at the testing facility.
  • Ensure all locks and security systems are properly used.
  • Responsible for holding keys to the testing facility.
  • Respond to temporary crises and difficult situations; e.g., technical malfunction.
  • Act as representative of Prometric and proxy for the testing client.
  • Receive candidate telephone calls, and provide appointment confirmations and directions to the test center.
  • Operate computer software and other test center equipment.
  • Become an expert with Prometric’s test administration software.
  • Support operations and technical personnel with data communications.
  • TCA may be asked to operate a video camera, VCR, digital camera, telephone system, and alarm system.
  • Other customer services, operational, administrative, or ad hoc duties directed by the Test Center Manager.
  • Responsible for achieving corporate standards. Participate in subsequent evaluations.

Job Requirements

  • Bachelor degree of any discipline.
  • One to two years of related experience and/or training/internships or an equivalent combination of education and experience. Some supervisory experience is preferred.
  • Must take a two weeks training to be certified by Prometric's certification program to administer tests. In-house training through the local Test Center Manager.
  • Knowledge of basic PC operations and Windows.
  • Familiarity with Microsoft Word and Excel is preferred.
  • Exposure to computer hardware and networks.
  • Must speak English fluently plus the local language where the Technology Center is located.
  • Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to apply common sense understanding and carry out instructions furnished in written, oral and diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Administrators must display a professional attitude and will be expected to do whatever is reasonable to successfully deliver tests. They must be mature, reliable individuals with personal integrity.
  • We consider a strong customer focus as a necessary attitude for our employees, to make certain that the test candidate has a satisfactory computer-based test experience.
  • As an Administrator you represent the company and its clients.
  • You should be accountable and results-oriented.
  • Finally, you must be a team player.
  • Reasonable accommodations may be made to enable individuals with disabilities to enable individuals to perform the essential functions.
  • The TCA must have a customer focus as he/she will be working with candidates who will be under a great deal of stress.
  • The TCA must be able to deal with adverse situations.

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