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Job Description
Your responsibilities:
- Representing ABB as one key face to the Strategic Accounts.
- Involving the main ABB stakeholders in the planning phases insures their buy-in for the implementation.
- Strengthening the customer relationship through direct communications.
- Maintaining and promoting ABB high quality standards.
- Developing awareness to customer for all ABB products and service availability.
- Supporting ABB Team to secure business growth and profitability.
- Directing communications & Coordination with the ABB Global Key Account Managers.
- Establishing Targets and KPI’s to ensure fulfillment of ABB strategic objectives with the Customer.
- Conducting customer satisfaction surveys to identify performance gaps and or opportunities.
- Using the ABB term (SWOT / Strength- Weakness – Opportunities - Strength) to analyze and update the strategy with the customer.
- Providing evaluation of the business climate and its effect on sales goals.
- Monitoring and reporting on product issues.
- Evaluating feeder factory performance and identifying issues that may affect sales performance.
- Assisting all BU’s in their plans and budget towards his key accounts.
- Setting up account capture strategy for each project.
- Implementing and developing the account plan.
- Setting consistent marketing skills and capabilities for the account team.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Job Requirements
- A Bachelor’s degree in Engineering.
- Minimum of 15 years including at least 5 years in a managerial position.
- Previous work experience in Project management, Sales and Business management and Commercial & Legal consultancy Background is a plus.
- Excellent understanding of customer's organization, culture, vision, buying behavior and processes.
- Previous Account Management experience within ABB coupled with knowledge of ABB capabilities, product and solution is a plus.
- Well acquainted with the local rules to avoid any unforeseen future problems.
- Proficiency in both spoken & written English language is required.
