1st Level Operations Specialist
Ericsson -
Riyadh, Saudi ArabiaPosted 5 years ago95People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities:
You will support the following systems and functions:
- Event management
- Incident management
- Remote site access control
- Legal request execution
- Billing operations
- Assurance support activities
Job Requirements
Key Qualifications:
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Minimum years of experience: Fresh graduates with less than 1 year of experience
- ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements:
- Knowledge sharing & collaboration skills
- Problem solving & creative thinking
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Manage instructions & procedures
- Applying expertise & technology
