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Job Description
This is a client facing role within the Project Portfolio and Financial Management solution at Upland Software. A person in this role works with clients under the guidance of the Director of Consulting and at the direction of Lead Consultants to perform system configuration and troubleshooting.
Responsibilites:
- Configure Upland Solutions to meet client needs at the direction of Lead Consultants
- Explain to clients how to use the configured solution
- Troubleshoot issues that client end-users experience:
- Determine if issues are addressable by training, configuration, or product enhancement or product bug fix.
- Document the issue and your findings, confirm with Lead Consultant next steps
- Work with Client team and/or Upland Support, and/or Upland R&D, and/or Upland Product Management to explain the issue and the next steps
- Engage with clients to solve problems
- Collaborate well within and across teams
- Take guidance from peers and mentors while working independently
- Maintain curiosity about how the world works and connects in order to learn Project and Portfolio Management practices
Job Requirements
- Fluent English is a MUST
- University degree (Bachelor’s or Master’s degree) in Software/Computer Engineering, Computer Science with a college transcript provided.
- 3-5 years experience in a Software Development, Software Engineering, or Software Quality Assurance role. Will consider candidates with experience in a Systems Configuration or Systems Integration role. Strong programming experience preferred.
- Experience working with C# and another object-oriented programming
- language, ideally Java.
- Experience with Visual Studio, HTML and CSS would be ideal.
- Understanding of software development cycle
The successful candidate must:
- Demonstrate technical aptitude
- Learn new technologies rapidly with an ability to acquire and retain knowledge
- Have a logical approach to solving problems
