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Job Description
- Under broad direction, enables service excellence and customer satisfaction by providing training and guidance to individuals engaged in well site service work.
- Reviews performance data to identify trends and opportunities for performance improvement. Promotes the use of the Halliburton Management System (HMS).
- Promotes and encourages safety and service quality.
- Monitors on-site field performance assessments (End of Job Customer Survey (EJCS)/ Key Performance Indicator review).
- Champions the implementation of new technology within Product Service Line (PSL).
- Assists employees with Human Resource Development and Human Resources issues (i-Learn, PPR).
- Trains, mentors, and assesses competencies of employees engaged in well site service work. Coordinates and assists with the Correction, Prevention, and Improvement (CPI) process for PSL.
- Investigates and performs follow-up activities on unplanned events and/or jobs. Investigates accidents, injuries and incidents within assigned PSL.
- Coordinates the hiring process for assigned PSL; in concert with Human Resources.
- Interfaces and works effectively with Service Coordinator counterpart pursuant to employee development and evaluation issues.
- Job role contributes directly to value creation.
Job Requirements
- Skills are typically acquired through completion of an undergraduate degree in production and operations management, industrial engineering, or similar disciplines and a minimum of 5 years of experience in Halliburton Product Service Line (PSL) field operations which includes experience in a Halliburton Technical Planner role. 8-10 years of Halliburton Product Service Line (PSL) field operations experience, including experience in a Halliburton Technical Planner role may be substituted in lieu of undergraduate degree requirement.
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