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Job Description
- Build network diagrams for any new site installations under manager's supervision.
- Install, Configure and monitor all network devices
- Perform new client's site survey for diagnosis and written recommendation
- IP Cameras system administration & troubleshooting.
- Install and configure all Damlag's ticketing solution devices.
- Perform scheduled clients' site visits to monitor network performance and ensure system availability and reliability.
- Crisis Management which requires prompt and effective handling of unforeseen network failure issues remotely or on-site.
- Handle all network devices upgrades or exceptions.
- Handle all Damlag machines exceptions or upgrades on-site.
- Perform all application layer maintenance tasks.
Job Requirements
- A fresh graduate with a relevant technical undergraduate degree, or 1 Year of I.T Technical Support.
- Telephone and face-to-face professional communication, active listening and follow up until complete resolution of issues.
- Keeping clients informed about incidents' progress and notifying them of impending changes or agreed outages.
- Readiness to document all work performed daily to build a complete customer work history.
- Ability to complete work within expected time frames.
- Ability to multi-task and adapt to changes quickly.
- Familiar with the help desk software.
- Base knowledge of networking and Linux.
- CCNA is a plus.
