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Job Description
- Provides a second level of escalation for Office IT operations.
- Supporting applications that is based on Linux, Windows Server, Azure Cloud & VMware.
- Able to handle and resolve customers escalations and putting their comment and feedback always in front.
- Accountable for keeping the SLA within the service agreed KPI's, accountable for end to end responsibility of the service hosted in Azure Cloud.
- KPI's: Are the number of trouble tickets closed verses the number of trouble tickets assigned , also the number of tickets closed.
Job Requirements
- Computer Engineering
- 3- 5 years of experience
- Hands on experience Azure Cloud
- Excellent knowledge with Microsoft Technologies (Windows Server 2008, 2012, 2016 ), Active Directory & Azure Cloud)
- Excellent knowledge with Microsoft Technologies (Windows Server, AD & Azure Cloud)
- Proficient on supporting any application that is based on Linux, Windows Server, Azure Cloud & VMware.