- Experience Needed:
- 3 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Provides a second level of escalation for Office IT operations.
- Supporting applications that is based on Linux, Windows Server, Azure Cloud & VMware.
- Able to handle and resolve customers escalations and putting their comment and feedback always in front.
- Accountable for keeping the SLA within the service agreed KPI's, accountable for end to end responsibility of the service hosted in Azure Cloud.
- KPI's: Are the number of trouble tickets closed verses the number of trouble tickets assigned , also the number of tickets closed.
3 to 5 years
Not Specified at least
Information Technology Services
About this Company
We are one of the world's largest telecommunications companies providing a wide range of services including voice, messaging and data across mobile and fixed networks.
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