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French Technical Support Consultant - Alexandria

Sutherland
Alexandria, Egypt
Posted 5 years ago
10Applicants for4 open positions
  • 9Viewed
  • 2In Consideration
  • 6Not Selected
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Job Details

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Job Description

Technical Support Agents Required for a Canadian Telecom Account in Sutherland.

Provide support service to Users such as but not limited to the following:

  • Managing the ODCC platform (Virtual call center) for many companies that use the system
  • Troubleshoot system errors
  • Discover solutions and workarounds for the customers’ requests
  • Troubleshoot Microsoft Office 365 exchange admin center
  • Support clients to be able to handle their ODCC inquiries and specific configuration
  • Escalate to vendors and manage calls between vendors and customers
  • Follow up with the vendors on daily basis to get an update
  • Attend weekly/biweekly vendors’ calls
  • Send communications/maintenance notes to the customers when applicable
  • Assisting and guiding customers with configuration request
  • Performing the necessary troubleshooting over the phone
  • Extracting and analyzing customers’ call center reports
  • Responsible for referring the issue to the suitable Bell department
  • Generating daily reports for the incidents
  • Providing L0, L1 & L2 service to all customers

Job Requirements

  • Fluent in French and very good English level.
  • Technical background (is a must).
  • Office 365 knowledge.
  • Flexible to work on rotational shifts basis.
  • University Graduate is a MUST.
  • MS Office Applications
  • Alexandria resident is a MUST.

Offered Package & Working Conditions:

  • Very attractive package.
  • Private Medical Insurance.
  • Social Insurance.
  • A door to door transportation for all night and overnight shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1-hour Break (rotational).
  • 2 Days off per week (rotational).

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