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Data Analyst

Careem
Cairo, Egypt
Posted 5 years ago
121Applicants for3 open positions
  • 114Viewed
  • 25In Consideration
  • 80Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage business reporting function for Careem Care globally spanning across platforms
  • Bring transparency across the contact center business by setting up reporting infrastructure for IVR, Help-center, QA, Workforce Management & Channel utilization & related contact center functions
  • Implement Executive reporting-suite for the Care universe and support daily, weekly & monthly performance reviews
  • Engage with Cross-functional teams such as Policy, Supply, Marketing & Finance teams to provide accessibility & analytics for Customer/ Driver Partner interactions generated at Careem
  • Develop effective reporting using various BI tools
  • Act as the first point of contact to answer all business data queries for the unit
  • Work to develop data accessibility pipelines for all forms of data generated at care (Structured + Unstructured)
  • Drive and support your designated Category by converting complex data into actionable insights and intuitive visualizations
  • Present appropriate analysis and commentary to technical and non-technical audience
  • Gain subject matter expertise and help define appropriate key metrics for the category and discover untapped areas for business improvement
    Support in creation of ETL jobs to integrate generated data to Warehouse
  • Provide analytics support to the Operations team to improve performance and efficiency
  • Develop data quality enhancement & maintenance initiatives across partner applications, product & channels

Job Requirements

  • Educated to BS Level (or equivalent) within a subject relevant to the position such as Computer science or Engineering with 3 to 5 years of experience
  • Demonstrated experience working in an analytical role
  • Demonstrated experience with business intelligence and visualization tools creating management dashboards
  • Good analytical skills and a passion to work with large sets of dat
  • Demonstrated Team management skills
  • Hands on experience with SQL, MicroStrategy, Tableau, Qlikview and similar tool
  • Hands on experience with data modeling
  • Hands on experience with SAS, Python, R and similar tools

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