Job Details
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Job Description
Job Context:
Support build up and maintain strong client relations by communicating clients’ needs and issues to the organization
Job Responsibilities:
- Prepare periodic standard and customized clients’ reports
- Develop efficient ways to manage clients’ complaints and requests
- Lead and work together with all departments’ heads to reach clients’ satisfaction and SLA’s
- Ensure contracts and SLA’s are fulfilled promptly and correctly
- Carry to the organization any changes in the clients’ information/situation
- Measure clients’ satisfaction level on a periodical basis and define improvement points needed
- Make regular clients’ visits
Job Requirements
Job Requirements
Skills needed:
- Very good communication skills
- Business focused and client-oriented mindset
- Analytical skills
- Excellent user of Microsoft Office tools
- English at a high Business level
- Time management
Qualifications required:
- BSc in Business Administration, Marketing or similar relevant fields
- Ultimately, you will be an important element in the growth of our company by being a member of the team
