Workforce Supervisor

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride- hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users.

About the role

• Leads the function of forecasting & scheduling.
• Review staff capacity plan on monthly & quarterly basis and raise any variation to concerned teams.
• Create solid forecasting methodologies based on Budget boundaries.
• Lead the team to deliver forecasting KPI’s based on each market criteria.
• Lead the team in creating different plans & scenarios.
• Support the team in creating supporting module between markets as contingency plan.
• Implement all schedules on different systems we are using and map it in one unified file.
• Communicate with all stake holders across region on daily and weekly scheduled meetings.
• Meet with internal customers to insure their satisfaction within agreed policies and processes.
• Lead, review, validate, coach team to maintain their on going development.
• Team ENPS is main target to achieve.
• Creating successors within the team.
• Experienced in dealing with different workforce systems.

What do we offer you?

Working in an international environment with colleagues from 70+ nationalities, an ownership culture, flexible working hours, unlimited (paid!) holidays and the latest technologies.

Careem gives equal opportunities. All aspects of ownership including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for everyone.