Customer Service Manager

Minds - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time Part Time
Confidential, Medical And Social Insurance
1 open position
About the Job
  • Working with a specific team across the project to mitigate any unnecessary knowledge transfers or delays.
  • Minimize the percentage of turnover, however, it is acceptable with a small percentage, depending on the market variables during the implementation of the service.
  • Design, Implement & Review the service design methodologies according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.
  • Fully understand the behavior of the customers, their needs and motivations.
  • Monitor & Follow up Service designers draw on the methodologies of fields such as ethnography and journalism to gather customer insights through interviews and by shadowing service users.
  • Ensure Service design combines key elements from user-experience design, interaction design, and quality management to create long-term value.
Job Requirements
  • Preferably has experience in Software Industry.
  • Experience in design thinking methodology especially in the space of working within constraints.
  • Proficiency with data analytic applications and project management tools (e.g., Tableau, Adaptive, and MS Project).
  • Proficient in process mapping.
  • Expert in implementing Lean Enterprise and Six Sigma improvement practices.
  • Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
  • Strong project management, change management experience and influencing skills.
  • Strong facilitation experience and presentation skills to achieve alignment and clear decision making.
  • Comfortable with rapid pace, ambiguity, and multi-tasking environment.
  • Demonstrated results leading and working with diverse, distributed cross-functional teams.
  • Proven ability to communicate directly with internal customers and represent customers to employees and leaders.
About this Company

Minds is an IT outsourcing company specialized in providing IT solutions to its clients in Egypt, the region, and globally. Minds is headquartered in Dubai with operations offices in USA, Egypt, and KSA, empowering its clients with distinguished system development and... (More)

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