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IT Specialist - Help Desk

TruDoc 24x7
Cairo, Egypt
Posted 5 years ago
134Applicants for1 open position
  • 26Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

IT and Network Support:

  • Hardware and software support
  • OS installation and support (Windows, Linux and Mac) and make sure all systems are up to date.
  • Network support and management
  • On-call or remote support on request (24x7)
  • Procurement of new IT hardware or software requirements

Office 365 Administration:

  • Users creation/ deletion
  • Group management

Ticket Management/ Application Support:

  • Submitting tickets for any technical issues and follow-ups
  • Assigning tickets to IT team for Level 3 support
  • Level 1 support for our company app

Job Requirements

  • Troubleshooting skills.
  • Information technology
  • Analytical and process oriented.
  • Positive and optimistic approach to problem solving issues.
  • Bilingual (Arabic/English)

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