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Associate Support Adviser

Cairo, Egypt
Posted 5 years ago
11Applicants for3 open positions
  • 9Viewed
  • 2In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Job Description

  • Act as Level 1 (L1) support with clients.
  • Receiving calls or automatic tickets,
  • Respond to clients with status of tickets,
  • Monitor the system performance through
  • Run health check scripts,
  • Run health check reports,
  • Communicate incidents with level 2 support team,
  • Create tickets based on support case,
  • Utilize the ticketing system to send alerts and update tickets status.

Job Requirements

  • BSc degree is required,
  • Strong IT background (knowledge of web, operating systems, etc.)
  • Strong command of English and Arabic (writing and speaking),
  • Linux Administration skills is required,
  • Oracle DB administration will be highly recommended,
  • Experience in working with Oracle WebLogic application server will be highly recommended.
  • Support engineer should cover the whole 24 hours and the shift will be rotated among 3 engineers.

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