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Job Description
- Serve as the first point of contact for clients seeking technical assistance over the phone or email
- Determine the best solution based on the issue and details provided by the client
- Walk the client through the problem-solving process
- Direct unresolved issues to the next level of support personnel(supervisor level )
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update client status and information
- Pass on any feedback or suggestions by the client to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Installing or changing the software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
Job Requirements
- Proven experience as a help desk other customer support role
- Tech-savvy with working knowledge of office automation products, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
- Male Only
