Call Center Agent

YELO -
Heliopolis, CairoPosted 5 years ago

53Applicants for1 open position

Job Details

Experience Needed:

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Salary:

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Receiving customer calls continuously.
Handling calls and customer complaint
Responding to inquiries and suggestions from customers, whether through telephone or social media.
Receive complaints and provide solutions to customers
Communicate with representatives of other departments to finalize the requests of customers in other departments.
Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor.
Follow-up of customers in cases of maintenance and accidents and ensure the completion of the procedures properly.
Follow-up social and other means of communication to attract the largest possible customer segment.
Any other work to which it is assigned. In terms of scientific and practical specifications

Males only
Graduates only with Bachelor degree
Max age 32
Fluent or /and Advanced conversation English Level
At least one year experience in Call Center
Excellent Presentation , Communication & Soft skills and Customer Satisfaction
Excellent usage of Microsoft Office applications ( Word – Excel – PowerPoint – Outlook )
Very good knowledge in Handling Reports and Daily , weekly and monthly reports and tasks
Excellent Team player
Charismatic Personality
Excellent Analytic Thinking
Ability to work in a Rotation shifts and day offs (Two days) / 9 Hours shift including 1 Hour Break.
Preferred candidates who are close to work Location (Sheraton Heliopolis- Nozha )
Salary up to 7000 L.E.