Job Details
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Job Description
Role purpose:
To provide support by performing highly complex, sales-related administrative activities for sales representatives/ account managers and channel partners, thus enabling them to spend more time with their customers. To provide subject matter expertise regarding analysis and manipulation of data
Job Duties:
- Tracks transactions and prepares reports regarding information such as order status, sales results and leads.
- Tracks contracts and framework agreements.
- Completes highly complex saving analyses.
- Prepares customer-facing reports and analytics on usage and spend, prepares dashboards and reports for customer meetings. Creates finance templates.
- Prepares customer/ competitive analysis profiles and tailored presentations by country.
- Proposes pricing models, prepares pricing templates, tracks the pricing process.
- Provides availability - on behalf of the sales team - to large and highly sensitive top customers for issues like tariff changes, device ordering, data checks.
- Supports revenue growth through lead-generation and penetration of small and independent subsidiaries of large customers. Participates in customer calls.
- Manages escalations.
- Represents the sales team with internal senior stakeholders.
- Actively participates in the Service Champion program
Job Requirements
Core competencies, knowledge and experience:
- Computer skills (MS Office)
- Fluent Italian
- Experience of mobile Telecoms and IT solutions (ADVANTAGE)
- Analytical skills, knows how to calculate ROI, break even and payback periods is an advantage
- Business acumen
- Communication skills, verbal & writing
- Customer focus
- Attention to detail
- Time and priority management skills