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Sales Support Specialist (Italian Account)

_VOIS Egypt
6th of October, Giza
Posted 5 years ago
75Applicants for3 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Role purpose:

To provide support by performing highly complex, sales-related administrative activities for sales representatives/ account managers and channel partners, thus enabling them to spend more time with their customers. To provide subject matter expertise regarding analysis and manipulation of data

Job Duties:

  • Tracks transactions and prepares reports regarding information such as order status, sales results and leads.
  • Tracks contracts and framework agreements.
  • Completes highly complex saving analyses.
  • Prepares customer-facing reports and analytics on usage and spend, prepares dashboards and reports for customer meetings. Creates finance templates.
  • Prepares customer/ competitive analysis profiles and tailored presentations by country.
  • Proposes pricing models, prepares pricing templates, tracks the pricing process.
  • Provides availability - on behalf of the sales team - to large and highly sensitive top customers for issues like tariff changes, device ordering, data checks.
  • Supports revenue growth through lead-generation and penetration of small and independent subsidiaries of large customers. Participates in customer calls.
  • Manages escalations.
  • Represents the sales team with internal senior stakeholders.
  • Actively participates in the Service Champion program

Job Requirements

Core competencies, knowledge and experience:

  • Computer skills (MS Office)
  • Fluent Italian
  • Experience of mobile Telecoms and IT solutions (ADVANTAGE)
  • Analytical skills, knows how to calculate ROI, break even and payback periods is an advantage
  • Business acumen
  • Communication skills, verbal & writing
  • Customer focus
  • Attention to detail
  • Time and priority management skills

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