Sales Support Specialist (Italian Account)

Vodafone - 6th Of October, Giza

Applicants for
3 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Transportation, Food allowance, Medical Insurance, Social Insurance ,VPN mobile line
3 open positions
About the Job

Role purpose:

To provide support by performing highly complex, sales-related administrative activities for sales representatives/ account managers and channel partners, thus enabling them to spend more time with their customers. To provide subject matter expertise regarding analysis and manipulation of data

Job Duties:

  • Tracks transactions and prepares reports regarding information such as order status, sales results and leads.
  • Tracks contracts and framework agreements.
  • Completes highly complex saving analyses.
  • Prepares customer-facing reports and analytics on usage and spend, prepares dashboards and reports for customer meetings. Creates finance templates.
  • Prepares customer/ competitive analysis profiles and tailored presentations by country.
  • Proposes pricing models, prepares pricing templates, tracks the pricing process.
  • Provides availability - on behalf of the sales team - to large and highly sensitive top customers for issues like tariff changes, device ordering, data checks.
  • Supports revenue growth through lead-generation and penetration of small and independent subsidiaries of large customers. Participates in customer calls.
  • Manages escalations.
  • Represents the sales team with internal senior stakeholders.
  • Actively participates in the Service Champion program
Job Requirements

Core competencies, knowledge and experience:

  • Computer skills (MS Office)
  • Fluent Italian
  • Experience of mobile Telecoms and IT solutions (ADVANTAGE)
  • Analytical skills, knows how to calculate ROI, break even and payback periods is an advantage
  • Business acumen
  • Communication skills, verbal & writing
  • Customer focus
  • Attention to detail
  • Time and priority management skills
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

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