Cairo - Customer Care Agent

El Nahar for Medical Solutions - Mohandessin, Giza

40
Applicants for
5 open positions
27
Seen
8
Shortlisted
3
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
2,750 to 3,000 EGP per month, Incentive
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
5 open positions
Gender:
Males Preferred
Travel Frequency:
Minimal travel
About the Job
  • Following all customer care department work instructions.
  • Performing fitting of hearing aids to customers.
  • Filling in application forms for the customers.
  • Informing recommendations/orientation about hearing aids
  • Dealing with/helping to solve any customer complaints professionally.
  • Selling & promoting the company products and giving detailed information about them.
  • Performing all necessary transactions on customer care applications.
  • Communicating with technical team on customer's maintained & newly devices.
  • Preparing daily, weekly, monthly and annual reports for all work perspectives.
  • Following up with customers and having feedback about the company services and products regularly.
  • Working on achieving the company selling targets.
  • Attending all customer care meetings & trainings scheduled by the company.
  • Meeting Customer Care department’s objectives and KPIs.
Job Requirements
  • Good Command of English.
  • Good computer skills.
  • Excellent time management and organizing
  • Excellent verbal \ written communication skills.
  • Good problem handling skills
  • Excellent customer focus skills
  • Good multi-tasking skills