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Job Description
Tasks and Duties:
- Provide help-desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the Phone call or face to face
- Monitor Service Desk for tickets assigned by E-mail.
- Modify configurations, utilities, software default settings.
- Install, test and configure new workstations & Laptops, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to the manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware and software.
- Perform timely workstation hardware and software upgrades as required.
Job Requirements
- Suitable bachelor degree
- Experience from 0 -1 years
- Fresh grad are welcome to apply
- CCNA is preferred
- Alexandria resident ONLY