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IT Help Desk Specialist

Khalil Pharmacies
Alexandria, Egypt
Posted 5 years ago
114Applicants for1 open position
  • 75Viewed
  • 5In Consideration
  • 54Not Selected
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Job Details

Experience Needed:
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Job Description

Tasks and Duties:

  • Provide help-desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the Phone call or face to face
  • Monitor Service Desk for tickets assigned by E-mail.
  • Modify configurations, utilities, software default settings.
  • Install, test and configure new workstations & Laptops, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the manager for escalation.
  • Manage PC setup and deployment for new employees using standard hardware and software.
  • Perform timely workstation hardware and software upgrades as required.

Job Requirements

  • Suitable bachelor degree
  • Experience from 0 -1 years
  • Fresh grad are welcome to apply
  • CCNA is preferred
  • Alexandria resident ONLY

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