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Operations Team Leader

Smart Medical Services
Dokki, Giza
Posted 5 years ago
93Applicants for1 open position
  • 81Viewed
  • 1In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Oversee the activities of shipping, receiving, warehouse personnel, and all related aspects to assure the delivery performance.
  • Develop and maintain schedules, onboard new hires, and set department goals based on company expectations.
  • Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.
  • Support overall performance and efficiency by developing and monitoring key performance indicators (KPIs) throughout the shipment cycle.
  • Review and revise these KPIs based on many factors, including order volume and success delivery rate.
  • Responsible for ensuring that their teams understand expectations and consistently meet or exceed KPIs.
  • Report to management operations’ team performance.
  • Contact couriers and get the best deals for delivery fees and performance.
  • Deal with other different departments to assure successful closed cycle and enhance some if needed.

Job Requirements

  • High level of organization
  • Experience at least 1 year
  • Time management
  • Attention to details –to ensure that customer orders are prepared and shipped accurately and on time.
  • Record-keeping skills–tracking shipping and receiving data and updating inventory
  • Written and verbal communication skills–communicate with team members and management to resolve customer issues and answer questions
  • Training and assessment skills–staff training and evaluation to ensure a high level of customer service

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