Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Oversee the activities of shipping, receiving, warehouse personnel, and all related aspects to assure the delivery performance.
- Develop and maintain schedules, onboard new hires, and set department goals based on company expectations.
- Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.
- Support overall performance and efficiency by developing and monitoring key performance indicators (KPIs) throughout the shipment cycle.
- Review and revise these KPIs based on many factors, including order volume and success delivery rate.
- Responsible for ensuring that their teams understand expectations and consistently meet or exceed KPIs.
- Report to management operations’ team performance.
- Contact couriers and get the best deals for delivery fees and performance.
- Deal with other different departments to assure successful closed cycle and enhance some if needed.
Job Requirements
- High level of organization
- Experience at least 1 year
- Time management
- Attention to details –to ensure that customer orders are prepared and shipped accurately and on time.
- Record-keeping skills–tracking shipping and receiving data and updating inventory
- Written and verbal communication skills–communicate with team members and management to resolve customer issues and answer questions
- Training and assessment skills–staff training and evaluation to ensure a high level of customer service