Account Manager

MidEast Communication Systems - New Cairo, Cairo

24
Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Medical Insurance, Social Insurance and Mobile allowance
Languages:
English
Vacancies:
1 open position
About the Job

DUTIES AND RESPONSIBILITIES:

  • Manages and maintains the sales pipeline and target key accounts and vertical markets for development.
  • Achieves assigned quarterly and annual sales/revenue targets and other objectives such as customer satisfaction, new penetrations, upselling/cross-selling, etc.
  • Sustain a healthy sales pipeline which could sustain the achievement of the revenue targets.
  • Manages the current direct Accounts through regular sales presentations to executives on strategic topics and making managerial contacts made aware of the service offerings.
  • Ensures that all sales related issues are solved at first call, and all non-sales issues are delegated to the appropriate staff and been followed-up.
  • Engaging in tri-partite relationships with customers and partners to deliver value added services in order to cement the company’s position as a service provider
  • Identify key influencers and decision-makers at the customer and develop an action plan to deepen the relationship with this audience; drawing on senior level support within the company where appropriate
  • Implement and manage strategic activities to deliver increased value for the company (measured by sales revenues)
  • Increases the value of the revenues generated by the assigned Accounts through campaigns and participation in joint initiatives and projects.
  • Identifies and develops new business through networking, and courtesy and follow-up calls.
  • Deals with all aspects of Customer Satisfaction campaigns and Customer Satisfaction measurement.
  • Ensures necessary actions are undertaken by other teams engaged with the customer such as Pre-sales, Services Delivery, Service-line Managers, and Research & Development teams when required and escalates using reporting line when required.
  • Maintains and expands relationships with existing clients.
  • Completing sales-related administrative work, as required.
  • Understands customers' diverse, specific business needs and applying service knowledge to meet those needs.
  • Maintains awareness and keeping abreast of constantly changing software, hardware systems and peripherals.
  • Contacts the technical team to arrange the Demo/POC installations with the customer.
  • Follows up with the finance team to insure timely collection of invoices.
  • Participates with the marketing team in the events covering all sales aspects and presenting company products and or any special offers to ensure gaining new customers.
  • Audits and supervises the company’s database with all the customers’ information and contacts to ensure accuracy and updated information.
  • Maintain a strategic working relationship with team and all key departments.
Job Requirements
  • Bachelor degree in discipline
  • Fluent English and Arabic, both spoken and written
  • 3+ years of Sales and Account Management experience at major customers
  • Technical competence (understand software, hardware, networks, IT Security, IT Professional Services, etc)
  • Ability to take on a consultative approach when presenting ideas and products
  • Being able to create and develop the need at the customer for the service portfolio
  • Fully aware of the major IT products and services, especially in Data Networking and Security aspects.
  • Excellent negotiation skills
  • Strong listening and questioning skills
  • Outstanding communication and interpersonal skills
  • Vision to understand customer needs and translate them in to practical solutions
  • Ability to drive change
  • Proven planning skills
  • Disciplined time management and ability to work under pressure
  • Excellent proposal writing and analytical skills.
  • Able to analyze results and identify and explain any variances from targets
  • Ability to follow and ensure compliance with operational processes
  • Highly developed social, interpersonal and communication skills.
  • Excellent usage of office applications.
About this Company

Established in 2005, MCS (Mideast Communication Systems) offers Value
Added Distribution focusing on Networking and Automation businesses.
MCS is part of a Middle East based group of companies. The company is
financially supported by the group, with corporate... (More)

See all Careers and Jobs at MidEast Communication Systems